Frequently Asked Questions
Answers to common questions about installation, updates, educational content and offline use.
Where should I download IA AVATAR?
Use the Microsoft Store or the official NovaSphere Technologies website. Avoid third-party download portals.
Can IA AVATAR work offline?
Core local functions and bundled HTML educational content may work offline. Features that access online services require an internet connection.
Why does Windows display a security warning?
Windows may warn users about newly distributed or unsigned executables. Confirm that the installer was obtained from the official website and that its publisher information is consistent before continuing.
How do I update IA AVATAR?
For a Microsoft Store installation, updates are normally delivered through the Store. For a direct installation, download the latest official installer and follow the installation instructions.
Why does an HTML search open the wrong lesson?
Some words can occur in several lesson pages. Use a precise subject, title or distinctive phrase. Future versions may improve page ranking and context-sensitive matching.
Where is learning progress stored?
Progress may be stored locally in a JSON file within the application data or installation structure, depending on the installed version. Do not edit this file while IA AVATAR is running.
What should I send when requesting support?
- IA AVATAR version number.
- Windows version.
- Exact error message or installer return code.
- Steps that reproduce the issue.
- A screenshot, provided it contains no confidential information.